The scheme is to provide one off, locally administered assistance to vulnerable people. You can only apply once within 12 months for non-emergency (White goods and Furniture) however for emergency (food, fuel, travel, removals) there is no maximum times you can apply.
What information is required for the application form?
Personal details including National insurance number and your income details/benefit amounts.
What happens next?
Once the application has been submitted, you will receive a email/text with a generic message to advise on the proofs needed (for Food/Utilities/Travel, the following proofs are required: Identification, Address, National Insurance Number, Full months bank statement for all accounts covering up until date of application for all Adults in the household), additional proofs required non emergency requests.
Once received, emergency applications can be awarded within 24 hours, non emergency usually 48 hours, but allow up to 10 days.
Residents who do not have access to the internet or those that are vulnerable needing assistance in completing the form can call 01753 475111 option 7 and a Customer Service Advisor will complete on their behalf over the telephone.